It is often said that the key to ‘how social media works’, or at least how you can gain inlfuence as an actor in social media is staying honest and true to what you believe as a person. (ie: don’t try to operate as a typical company) Although one can certainly make arguments against that, I do support the notion that an open and honest approach is appreciated by many. This is true in real life, but even more so online, where hiding ones true intentions can be a lot easier.

Thus, when it became apparent that the Dutch ‘twitterer of the year’ election was set up by a advertisement agency people began to criticise they way this was set up. Of course it didn’t take long before freelance journalist Bert Brussen announced on twitter that he would take care of organising something more fun. What followed is an example of a typical social media effort. Read the rest of this entry »

Whenever people asked what it was that I meant by “doing Social Research”, I could talk passionately for an hour. But sometimes it became apparent that a more structured approach was needed. After all, speaking in a passionate way about something you have in your mind might not always get the message across in a clear way. Thus I developed a way of structuring my talks.

I think my main argument for both how Social Research is possible and why it could be useful can be summarized in three main points. I’ve used these three points from then onwards to structure my approach when talking about this issue, which seems to work fine for me now. I’ve made a slide show based on these three main points, which may be nice to share with you here. Read the rest of this entry »

The question “do you deserve your following” might sound a bit odd. After all, if it is a followerbase like on twitter that you have, people have the option to unfollow you once they feel mistreated. Nevertheless it is a good thing to stop and think about how you treat the people that follow you online. Yes, of course there might be real life friends and other contacts represented in your following, but quite often posts on how to deal with your following tend to lean towards “what do you get from it”  side.

Thus I thought it was nice to come across this blogpost, asking how you really treat your followers. It’s a sad thing really, that posts like these have to be made, but I do think they are necessary, even though the answer to what a “good way” to treat them is migth be easy. Read the rest of this entry »

If new media, social media or web ‘2.0’ has something new to offer from the ‘old’ ways then it’s the way of sharing information. I think this is, besides the way of creating this information, indeed one of the key points that many before me have described about this new way of using the web. But what is this new way of sharing information all about? Is it indeed the ‘prosumer’ approach where everyone is creating and consuming content at the same time? If one would name sharing, editing and redistributing content as the key to social media, a virtue of this new way of sharing and consuming content then one neglects the underlying question; why this ‘works’.

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It is a bit strange of course to have a specific day to appreciate someones job. Shouldn’t everyone always (try) to make a good effort at doing ones job and shouldn’t we always appreciate our colleagues who do? Then again, these kind of “appreciation days” do make a good point. Quite often, various roles in organizations get neglected, more than often these are support roles as they only seem to cost us money and don’t bring any direct revenue. Today, the 25th of January is or was Community Manager Support Day. On every fourth day of January we try to look at our communities and those people who help support these or get involved in those communities out there.

There are many reasons to appreciate the efforts of a community managers, but Jeremiah Owyang says it all when he points at four mayor difficulties they have to face. Of these I think the “Seemingly never ending job” and the “Emotional drain” are the most essential. Please remember why you’ve hired these people to do this never ending job and if you think you’re only wasting revenue, rethink your community strategy so that community management will be of value to your organization. Community Managers enjoy your #cmad !

Text-analytics on data present on the internet, in a way a sort of quantitative way of doing research that is traditionally qualitative seems to hold a lot in store for research. But despite the fact that this is actually one of my personal favorites for the future of Market Research, little seems to really take off. Sure there are talks about doing research on twitter, but very few real efforts have been made or at least way less than one would maybe expect. For now most of marketing efforts seem to regard online communities as just another advertising space, but things slowly start to change.

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Is Google Internet Stats a peek at the near future of the Web?
Yes, Google Internet Stats has been live for quite some time, albeit only in the .co.uk domain. However, due to some recent discussions I had with people about the future of presenting information on the web I think it might be useful to have a look at this website anyway. Moreover, this seems to be a good moment to look at this, now attention for Google’s bigger new toy, Wave, is fading. This is because the way that this site is presenting the information might just be part of the next step in publishing, blogging or whatever it is you do on the web.

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For my and your convenience I have been working on my Social Media Success model. People have been asking if it wasn’t true that you could also use this to analyze branding on the internet, personal branding in particular. I’ve made two short presentations, also showing how the model appreciates the characteristics of online (personal) branding. The presentation of the model comes in two flavors;  a “presentation” flavor for use with a bigger audience and I’ve made a simpler version with more text as well as a handout flavor.

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